FAQs - Billing
Who do I contact for a billing question?
Please contact the Maple Shade Tax Office at 856-779-9610 ext 156.
Who do I contact for a final meter read?
Please contact the Tax Office. Most final meter reads can be done remotely. If the read cannot be done remotely, the Tax Office will notify Maple Shade Utilities. Maple Shade Utilities will contact you to set up an appointment. SOMEONE MUST BE PRESENT AT THE METER LOCATION FOR A MANUAL READ AT THE SCHEDULED APPOINTMENT TIME.
Can the new meters help me to understand the reason for a high bill?
Yes. If you have a new radio read meter consumption data is recorded hourly. This data can help identify high consumption periods, help you to understand where you need to conserve and can often help to uncover leaks, which can be costly. Please contact the Tax Office to discuss your consumption. You can also contact Maple Shade Utilities if you provide the serial number of your meter (Maple Shade Utilities cannot look up data by name or address).
Sewer bills are based upon water usage.
What is my sewer bill based upon?
Yes. Since care and maintenance of your plumbing and fixtures is your responsibility, you are responsible for all usage recorded by your meter.
I found a leak. Do I have to pay for the water?
Yes. If you contact the tax office in advance, you can arrange for a credit on the sewer portion of the bill for the water added to a pool.
I plan on filling a pool. Does the township provide any credits?
No, unless you have a separately plumed irrigation system with its own dedicated meter.
I have a lawn irrigation system. Can I get a credit on the sewer bill for the water used on my lawn?
The new meters are extremely accurate and have been tested by the manufacturer. There is no need for periodic testing. However, if you wish to have your meter tested, you may do so at your own expense. If you want to have your meter tested, only Maple Shade Utilities can remove and reinstall the meter. Please contact Maple Shade Utilities for more information.