FAQs - Meters
Who owns my water meter?
All water meters are the property of the Township of Maple Shade. Any service required on the meter must be done by Maple Shade Utilities. Do not attempt to repair or tamper with the meter in any way. Contact Maple Shade Utilities if you require service to your meter.
How do I determine if I have a radio read meter?
Radio read meters are manufactured by Sensus, are light gray and black with a green band in between, have a plastic body and were installed in 2016 – 2017. Any other style meter is not a radio read.
I don’t have a radio read meter. What are my options?
You can contact Maple Shade Utilities and arrange to have your old meter replaced. Meter replacement with radio read meters is no longer free. You will be billed for the cost of the meter plus an installation fee. If you do not have your residential meter replaced with a radio read, you will be charged a fee for a manual read each quarter.
If you have a radio read meter, the meter will be replaced free of charge. If you do not have a radio read meter, Maple Shade Utilities will replace your meter with a new radio read meter and you will be charged for the cost of the meter plus an installation fee. There is no option to have a non-radio read meter installed.
My meter is leaking or not working. Will the township replace it free of charge?
If you have a radio read meter, the meter will be replaced free of charge one time only. After that, if the replacement meter freezes, you will be charged for cost of the meter plus an installation fee. If you do not have a radio read meter, Maple Shade Utilities will replace your meter with a new radio read meter and you will be charged for the cost of the meter plus an installation fee. There is no option to have a non-radio read meter installed.
My meter is installed in an unheated area and froze. Will the township replace it free of charge?
Maple Shade Utilities recommends that any meter installed in an unheated area be protected with an insulating jacket. Insulating jackets were not installed with the meter replacement project. If your meter is in an unheated area, Maple Shade Utilities will install an insulating jacket free of charge. Please contact Maple Shade Utilities to schedule an appointment. NOTE: Insulating jackets reduce the possibility of freezing but will not prevent freezing in all weather conditions.
My meter is installed in an unheated area and I would like an insulating jacket. How do I get one?
No. Property owners and tenants are required to take reasonable care of their water meters. Any damage to a meter resulting from negligence or the freezing of a meter installed in a normally heated area is the responsibility of the property owner. You will be billed for the cost of the meter plus an installation fee.
My meter is damaged or installed in an area that is normally heated and froze. Will the township replace it free of charge?
Yes. Radio read meters will be replaced free of charge if there is a manufacturers defect or if they should fail.
My radio read meter has failed or is not functioning properly due to a manufacturers defect. Will the township replace it free of charge?
For up to date meter prices and fees, visit the Maple Shade Township web site. Prices and fees are listed in Chapter 200 Water under the Municipal Code tab.
How much does a meter cost and what is the installation fee?
For up to date manual read fees, visit the Maple Shade Township web site. The fees are listed in Chapter 200 Water under the Municipal Code tab.